Contact Us

Thank you for your interest in having ClockSavant service your watch. After completing customer watches I have previously accepted for servicing, I will be taking a sabbatical from the daily routine of servicing customer watches. Therefore, unfortunately I am not accepting watches for servicing at this time. This sabbatical will allow me to focus on broader horological pursuits. These pursuits may involve providing additional/other services to the horological community and will provide me more free time to attend to my broader interests. I do not have a future date for when I may choose to accept watches again for servicing. For existing customers, warranty support will of course continue to be provided for all watches previously serviced. I wish you the best and thank you for your support. 

For initial servicing review and estimates, we require the following steps are followed.,This allows us to have all relevant information for advising on an initial estimate and assures you are aware of our approach, a discussion of costs, and key considerations.

• Please do not contact us for the following items as we are unable to assist due to time constraints:  Requests for help servicing a watch yourself, inquiries on what we sold a watch for in the past, or for us to provide an appraisal (valuation) of a watch you own. Also please note that we do not sell parts. 
• In order to review your watch, we require all customers to review the ClockSavant Servicing Approach video below and to pre-register. This assures expectations are met, saving your time and ours. The information you provide for pre-registration is only used for the purposes of reviewing your watch and for possible servicing.
• After reviewing the video and pre-registering, send an email with the following information to  contact_inquiry@clocksavant.com with (1) front and outside back pictures of your watch, (2) a description of current running/functioning (3) any service history you are aware of, and (4) any other details you believe are relevant. This will open a support ticket in our system allowing us to efficiently collaborate.
• We are based in North Carolina (United States). 
• Please review the ClockSavant Servicing Approach video below

 

 

ClockSavant is not affiliated and/or associated with Rolex S.A., Rolex USA, or any of their respective subsidiaries or affiliates. We are not an authorized Rolex dealer. We are not an authorized Rolex Service Center.